We ship the same day if you place your order before 1pm (excluding weekends). Free returns within 30 days. Please contact our customer service. Any incomplete or damaged return will not be exchanged or refunded.How long is my smartphone guaranteed for? All our refurbished smartphones have a 12-month warranty for any breakdown or malfunction, except for damage caused by improper use. What does the condition of your refurbished smartphone correspond to? Perfect condition: Excellent general condition of the screen, case, and edge. Very good condition: Negligible micro-scratches on the screen, case, and edge.
Good condition: Some visible scratches on the screen, case, and edge. Will I receive accessories with my refurbished smartphone?
All our smartphones come with new compatible accessories: USB cable and SIM card ejector. How does my delivery work? You will receive your order within 48/72 hours if the order is placed before 2pm.
How can I track my order? It will allow you to locate your package.I want to make a return, what is the procedure? You have a period of 14 calendar days from the date of receipt of your product to inform us that you wish to be refunded. Please contact us by message to indicate the reason for your return. You have 10 days to return the product to us. The refund will be made within 7 days maximum after receipt of the product in our workshops, subject to the aesthetic and functional condition of the returned product.
Your iCloud account must be deactivated. My smartphone has broken down, what should I do? Our refurbished smartphones come with a 1-year warranty from the date on the purchase invoice.The return and exchange procedure for the product will be communicated to you in detail.