More than 50 checkpoints (100% functional). 100% erased data (total reset).
1 battery checked at more than 85% of its initial charging capacity. Free express delivery within 24/48 hours to metropolitan France (Chronopost). We ship the same day if you place your order before 1pm (excluding weekends). Free returns within 30 days. Please contact our customer service.
Any incomplete or damaged returns will not be exchanged or refunded. How long is my smartphone guaranteed for? All our refurbished smartphones have a 12-month warranty for any breakdown or malfunction, except for damages caused by misuse.What does the condition of your refurbished smartphone correspond to? Perfect condition: Excellent overall condition of the screen, case and edge. Very good condition: Negligible micro-scratches on the screen, case and edge.
Good condition: Some visible scratches on the screen, case and edge. Will I receive accessories with my refurbished smartphone? All our smartphones come with new compatible accessories: USB cable and SIM card extractor.
How does my delivery work? You will receive your order within 48/72 hours if the order is placed before 2pm.
How can I track my order? You will receive a tracking number by email that will allow you to locate your package.
I want to make a return, what is the process? You have a period of 14 calendar days from the date of receipt of your product to notify us that you wish to be refunded. Please contact us by message to indicate the reason for your return. You have a period of 10 days to return the product to us. The refund will be made within a maximum of 7 days after receipt of the product in our workshops, subject to the aesthetic and functional condition of the returned product.Your iCloud account must be deactivated. My smartphone has broken down, what is the process to follow? Our refurbished smartphones have a 1-year warranty from the date on the purchase invoice. The procedure for returning and exchanging the product will be communicated to you in detail.