CDs/DVDs may have scratches, but they must function correctly. The item shows clearly noticeable signs of use.
The item must function correctly. Possible presence of notes, markings, and underlining.The elements accompanying the item show signs of use or are missing p. Jacket, cover, booklet, case, instructions.
In some isolated cases, it may happen that a book is delivered in a different edition than indicated. If this were to happen, please contact us before leaving a review so that we can possibly find a solution.
Shipping costs & delivery times. What are the different shipping options? Regardless of the number of items purchased from us, the following information applies to domestic shipping.
The ordered items are only sent by postal service. Shipping costs depend on the number of items. The delivery time for goods / books is 5 to 8 business days and can occasionally take up to 20 business days. Please note that it is not possible to pick up the purchased item yourself for organizational reasons.
How do I buy multiple items? If multiple items are combined in one order, please note that this order can contain a maximum of 40 items. Is it possible to ship my order to a collection point? Shipping to a collection point is generally possible, and we can do it without any problem. When entering the address, please make sure to provide the correct collection point number, and especially check that your customer number for the collection point is correct, so that we can deliver to you without any problem.I want to return an item. Please distinguish between complaint and withdrawal. In the case of withdrawal, the return works as follows.
You have the right to revoke this contract within one month without stating reasons. Please refer to the information on the right of withdrawal in our terms and conditions. In the case of withdrawal, we ask you to return the item to us. Please note that we do not accept unpaid shipments. To correctly attribute your return, it is sufficient for our labels to still be on the merchandise or for you to include a letter indicating the order number with the package.In the case of a complaint, the return works as follows. As soon as the return is received, the purchase amount will be refunded to you. Please note that the return process can take up to 14 days, as the item that has been complained about must be tested and registered. Under what conditions do you accept a return? You can return merchandise to us within one month from its delivery, without stating a reason.
Who bears the return shipping costs? In the case of a complaint, we bear the shipping costs. In the case of withdrawal, the buyer bears the shipping costs for the return. How can I contact momox shop if I have any questions?
We can be reached during the following hours. Our contact information is provided in the "Legal Information About the Seller" section.I read that you also buy items; is that correct? On the momox website, you can conveniently sell items at a fixed price. Sell easily in 3 steps.
Enter the barcode or scan it with your smartphone and determine the value. Send the items for free.
If you have any questions regarding this, momox customer service is also available to you via email. There is no display of VAT.