Children's songs & musical games. We try to judge the condition of the product as objectively as possible. We manually inspect each item before offering it for sale and assess its condition based on the following criteria. If you notice any differences from the indicated condition, we would greatly appreciate it if you contacted us before leaving a review.Item never used, in perfect condition. The item is like new, still wrapped in its plastic film. Item almost unused, almost no signs of use. Almost no creases on the spine / jacket of books.
No scratches, or only light scratches, on CDs/DVDs. The item shows signs of use but is in good condition. Presence of creases or signs of reading is possible. The jacket may be missing. It may be, if applicable, a defective but in good condition copy.The presence of dedications, some text markings, or small markings is possible. CDs/DVDs may have scratches, but they must function correctly. The item shows clearly noticeable signs of use.
The item must function correctly. Possible presence of notes, markings, and underlining. The accompanying elements of the item show signs of use or are missing, e., jacket, cover, booklet, case, instructions. In isolated cases, it may happen that a book is delivered in a different edition than indicated.
If this should happen, please contact us before leaving a review so that we can potentially find a solution. Shipping fees & delivery times. What are the different shipping options? Regardless of the number of items purchased from us, the following information applies to domestic shipping. Ordered items are only sent by mail.
Shipping fees depend on the number of items. The delivery time for goods/books is 5 to 8 business days, and exceptionally up to 20 business days. Please note that it is not possible to pick up the purchased item yourself for organizational reasons. How can I buy multiple items?
If multiple items are combined in one order, please note that this order can contain a maximum of 40 items. Is it possible to ship my order to a collection point?Shipping to a collection point is generally possible, and we can do it without any problems. When entering the address, please make sure to indicate the correct collection point number, and especially check that your customer number for the collection point is correct, so that we can deliver without any problems.
I want to return an item. Please differentiate between a complaint and withdrawal. In the case of withdrawal, the return works as follows. You have the right to revoke this contract within one month without stating reasons.Please refer to the information on the right of withdrawal in our terms and conditions. In the case of withdrawal, we ask you to return the item to us. Please note that we do not accept unpaid shipments. To ensure that your return is correctly attributed, it is sufficient for our labels to still be on the merchandise or for you to include a letter with the order number in the package. In the case of a complaint, the return works as follows. Once the return is received, the purchase amount is refunded to you. Please note that the return process can take up to 14 days, as the item being complained about must be tested and recorded. Under what conditions do you accept a return? You can return merchandise to us within one month from its delivery without stating a reason. Who bears the return shipping costs? In the case of a complaint, we cover the shipping costs. In the case of withdrawal, the buyer bears the return shipping costs. If you have any questions, how can I contact momox shop?
We are available during the following hours. Our contact information is provided in the "Legal Information about the Seller" section. I read that you also buy articles; is that correct? On the momox website, you can conveniently sell articles at a fixed price.Sell easily in 3 steps. Enter the barcode or scan with your smartphone and determine the value. Send the articles for free.
If you have any questions about this, momox customer service is also available via email.